Defect Symptom 24X.01 Paper Jam – Pass-thru sensor is failing or there is paper left in path of Tray x (where ‘x’ represents the tray number).
Customer Repair Action & Troubleshooting ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Check Tray x for paper left in the front portion.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Make sure that there is no paper covering the pass-thru sensor of a particular tray. Do this by removing the tray completely and check for paper in the upper front area where the tray was just removed from.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Remove the tray above as well and check if there is any paper left. Remove any jammed sheets and re-insert all trays.
Repair Sequence 1 (Copy into Siebel)![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Replace Tray.
Parts repair 140X8287 – 250-sheet tray 40X8286 – 550-sheet tray
Repair sequence 2 (Copy into Siebel)N/A
Parts repair 2N/A
LEGACY ID: SO7314