Defect Symptom Error Codes: 24X.44 or 24X.45
Customer Repair Action & Troubleshooting ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Make sure the media being used is not heavier than what is supported.
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If multiple sheets that are jammed together are coming out of the tray, remove the media and fan it to remove edge welds (prevents sheets from sticking together).
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Verify paper level in tray is below max fill line.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Make sure the side and rear guides in tray are set to correct media size then load paper without snuggling guides against the paper.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Make sure the paper isn't wavy, curled or damaged. If so, flip or replace media.
Repair Sequence 1 (Copy into Siebel)![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Verify the two black separator rollers are not damaged or improperly installed. If so, replace Separator roll assembly.
Parts repair 140X8444 – Separator roll assembly
Repair sequence 2 (Copy into Siebel)![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Replace Tray.
Parts repair 2 40X8287 – 250-sheet tray 40X8286 – 550-sheet tray
LEGACY ID: SO7317