Issue description
The printer fails to Scan to FTP when the File Transfer Protocol (FTP) server is set up to listen to other ports (e.g., port 31 as in <Server IP address>:31). See sample failed log below:
Note: The default FTP ports are TCP/20 for FTP data and TCP/21 for FTP commands.
Affected printers
Mono MFPs
- MX310
- MX410
- MX51x
- MX61x
- MX71x
- MX81x
Color MFPs
Note: An x denotes any number within a given printer model series.