Issue description
A “No toner levels found for this printer” message shown is shown in the Printer Details page of the Cloud Fleet Management portal instead of actual toner levels. Click here to show sample image.
Possible Cause:
Scenario 1
Note: Click here to view the specific printer models that are affected.
- There is an invalid character in the printer’s Asset Tag field in the printer’s embedded web server (EWS) Device page.
- These characters should not be used in the Asset Tag field.
- Special characters such as the following may also cause this issue.
- The printer’s Location and Contact Name fields are not affected. Click here to view image.
Scenario 2
Note: Click here to view the specific printer models that are affected.
- There is an invalid character in the serial number of one of the printer’s toner cartridges.
- This may indicate that a non-genuine Lexmark toner cartridge is being used.