Menu Settings Page
This document contains all the printer settings and running firmware code. | - Using the printer Control Panel - On the printer, press Menu > Reports > Menu Settings Page.
- Using the Embedded Web Server (EWS) - Access the printer's EWS, go to Reports > Device Settings. Copy and paste the displayed information to a notepad or text editor.
Note: See HO3647 for more information. |
MVE version and upgrade history
The information is used for simulation and analysis. | See application "About" in the lower left-hand corner of the MVE User Interface, and obtain the MVE version and build information. |
Logs folder
This folder contains all MVE‑related logs. | Locate the MVE default install directory and find the Tomcat Logs folder. The typical path would be C:\Program Files > Lexmark > MVE > Tomcat > Logs folder. Add all of the log files to a ZIP archive to be sent to Lexmark Technical Support.
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Database used; specify the version Note: For example, Firebird, MS SQL Server
This is useful information when evaluating possible database issues. | If you performed the default installation, this database will default to Firebird. Otherwise, most administrators will know if they have installed and configured the database for Microsoft SQL Server. |
Specify the corresponding models for the number of printers affected
The information is used for simulation and analysis. | Provide an approximation if the exact number of printers cannot be determined. For example, Customer's Fleet Total - 1000 E360s, 500 X466s, and 250 MX711s, etc. |
Exported System Information
This file contains comprehensive information about a computer's configuration. | From the Start Menu, navigate to Programs > Accessories > System Tools > System Information. |
Screenshots of the problem
The information is used for simulation and analysis. | |