Affected Products:
Solution: MarkVision Enterprise
Issue Description:
An Error#2032 appears upon first installing MarkVision Enterprise (MVE) version 2.4.x and older or attempting to access or load MVE's URL.
Solution:
Install Markvision version 3.0 or newer to avoid this error. If there is a need to remain at version 2.4.x, see next steps below.
Scenarios
A couple of scenarios may explain this behavior.
Scenario 1: You are unable to successfully install MVE on a PC in an intranet-only environment because Adobe's Flash plug-in requires Internet access to complete the installation.
Or, otherwise stated, MVE will not load on this server's browser if the PC does NOT have Internet for the first login after the install/upgrade of the flash plugin.
Suggestion
| If... | Then... | And, after the re-installation of MVE... |
You can allow temporary Internet access to this PC... | Add “*.local” to the exception list in the Proxy Server settings on your browser; i.e., give temporary Internet access to load http://localhost:9788/mve. | Load MVE's URL one more time with Internet/proxy exceptions enabled to satisfy Adobe's flash plug-in installation requirements. Additional uses of flash plugin will work thereafter; i.e., if Internet/proxy access is removed after first run (on the same windows user login). |
NOTE:
Both Web and offline Adobe® Flash player installers require Internet access. Clients with access to the internet and this server will not have any issues logging into MVE.
Scenario 2: The PC has access to the Internet; however, I receive an Error #2032 upon accessing the MVE server URL.
This probable flash-related error is most likely caused by a version conflict between older and newer Macromedia or Adobe Flash players; many elements of prior versions of the Flash player are not compatible with updated versions.
Suggestion
| First.... | Second... | Third... | Lastly... |
Uninstall Flash via Adobe's uninstall tool. Click here for download and removal instructions. | Reinstall Flash. Click here to access Adobe's Flash website and make sure to download the latest version. | Clear your browser's cache if error 2032 is still displayed after re-installing the Flash plug-in.
Note:
If you do not clear your browser cache first, you can click OK on the error dialog box, clear the cache, and then reload the MVE Server URL. | This error is also caused by trying to access across a restricted domain. If the error is on a client machine that is trying to connect to MVE on its web browser, make sure that the connection between the client PC and the Server PC is open. It’s not going to get the file if it is not allowed to access it. |
Still Need Help?
Have the following available when calling Lexmark Technical Support;
Printer model(s)
Printer serial number
Name and version of the solution
LEGACY ID: FA852