What you will see on T654, X546, X543, E360, T642, T644, T640 and like products
Printer firmware files located in MVE appear stuck in the utility and cannot be removed nor utilized.
This means attempting to push these files to their respective devices results in a Communication Error and new copies of the same firmware files cannot be uploaded to MVE.
What else is known:
- Re-uploading these firmware files results in an "Error, File upload Failed. File could not be uploaded to the server."
- You are unsure of the presence of the firmware on the server.
- A new and entirely different firmware package; i.e., MX811, can be uploaded to MVE and sent to a printer.
Suggested remedy
If you have already attempted to restart MVE, you can attempt to resolve this situation using the following steps:
| First, In MVE... | Second... | Third... | Lastly.... |
Identify the existence of a folder and the firmware file name within the temp/firmware directory on the server. Locations Before MVE v1.10: C:\Program Files(x86)\Lexmark\Markvision Enterprise\tomcat\temp\*.fls MVE v1.10 or later: C:\Program Files (x86)\Lexmark\Markvision Enterprise\apps\library\firmware\*.fls * firmware_file_name | Manually upload the .fls firmware flash file to the temp folder on the MVE server. | Rename the file to what it is looking for in the MSSQL database. Under the framework schema, look for flashfile and flash_subsystems. |  Restart the MVE service. Again, attempt to remove the culprit firmware files.
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Still Need Help?
If you require additional assistance, please close this window, go to your product's support page and locate
Get In Touch with Lexmark! for contact information.
NOTE: When calling for support, you will need your printer model/machine type and serial number (SN).In order to expedite the support process, please be prepared to provide information regarding your issue; e.g., name and version of solution, problem description, and affected printer models.
LEGACY ID: SO7522