E-mail Function in MVE won't Work when Sending via Port 465 or 587 with SSL/TLS Required

ENUS6937

Affected products

Click

Properties

in the title section above.

What you will see

The printer's Scan to E-mail function work when sending it via Port 465 or 587 with SSL/TLS required. However, when the E-mail SMTP settings is configured in the Lexmark Markvision Enterprise (MVE) using the aforementioned ports and click test, no MVE test email is received.

Solution

Currently, SSL/TLS is not supported in Markvision Enterprise versions 3.2.1 and below. Using another SMTP server that does not require SSL/TLS (i.e., port 25) will fix the issue.

Still need help?

If you need additional assistance, please close this browser tab or go to the Lexmark support site, type your printer model and locate

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NOTE: When calling for support, you will need the following:

Name and version of the solution

Affected printer model/s

Printer serial number

Please be near the product/s described in this article to expedite the support process and reduce callbacks.

LEGACY ID: SO8699

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