Defect Symptom The printed pages are creased or wrinkled, or the toner has a milky or running appearance on the media.
Troubleshooting![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Ensure media is not curled.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
For better performance, acclimate the media to the environment while in the ream packaging.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Please test the printer by printing on heavier paper type, if possible.
Contacting Lexmark Please contact Lexmark Technical Support if you need additional assistance.
NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating your printer's model type and serial number, How to Locate the Serial Number, Machine Type, and Configuration ID on a Lexmark C792 or X792 Printer/MFP.
Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.
LEGACY ID: SO7128