What you will see
After you remove a paper jam, the printer posts a 924.00 Error.
Possible cause
The Fuser is not properly connected to the printer. This most likely happens if the Fuser was removed in order to clear a paper jam.
Troubleshooting
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Power off the printer.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
If the error code appeared in the process of clearing a paper jam, first clear any jammed paper. Otherwise, proceed with the next step.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Re-install the fuser and listen for two clicks to ensure that it is seated properly.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Power the printer back on and verify whether the error clears.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
If the error persists, contact Lexmark Technical Support to set up service for the printer.
Still need help?
Please contact Lexmark Technical Support if you need additional assistance.
NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these
Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.
LEGACY ID: TE476