1 | Power off the printer. Wait ten to 20 seconds, then power it on again. The motors within the printer should turn within the first minute after the printer is powered on. If this occurs, the power supply is working. If the printer is getting power, but the touch screen display still fails to light up, the likely cause is display panel failure or failure of one of its connecting cables. This requires a service action to correct. Please contact Lexmark Technical Support or a local authorized service center. |
2 | If the printer remains silent, look for any LED lights that are on. Notes: - If the printer is connected to a network, you can check to see if the network communication light is on. To do this, go around to the back of the printer. Look where the network cable connects into the printer.
- If you see the network communication light is lit, or any other lights on the printer are lit, the power supply is working.
- If the power supply is working, but the touch screen display still fails to light up, the likely cause is display panel failure or failure of one of its connecting cables. This will require a service action to correct. Please contact Lexmark Technical Support or a local authorized service center.
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3 | If no lights on the printer are lit and the printer makes no noises at all on power up, verify the power source. - If the printer is connected into a power strip, try plugging the printer straight into a wall outlet.
- If the printer is plugged into a wall outlet, test the outlet by plugging another device, such as a lamp, into the outlet or plug the printer into another location.
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4 | If you confirm that the power source is good, the power supply on the printer may be failing. This will require a service action to correct. For additional assistance, please contact Lexmark Technical Support or a local authorized service center. |