Affected Products:
Multifunction: MX721, MX722, MX725, MX822, MX826, MB2770, XM5365, XM5370, XM7355 and XM7370
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Issue Description:
The printer registers a 281.16 scanner jam error code after it fails to pick a paper from the ADF (Automatic Document Feeder).
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Solution:
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Restart the printer and verify if the error message is cleared.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Check if the document size matches the size set on the ADF tray guides.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Make sure the paper size is adjusted to the correct size setting in the tray.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
If the original document has:
- Contaminations such as pieces of tape, paper clips, and staples.
- Damage such as creases, tears, holes, and excess wear.
Remove the contaminations or replace the damaged original document.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Perform another test copy or scan on the ADF.
Note: For additional troubleshooting steps, please refer to this article; Paper jam in the automatic document feeder.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Still Need Help?
Have the following available when calling Lexmark Technical Support;
- Printer model(s)
- Printer serial number
LEGACY ID: SO8994