Affected Products:![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Multifunction: MX82x, MX72x
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Issue Description:
The printer displays a blue screen with "Scanner Comm Failure [800.00]” and “Motor Card” errors.
Solution:
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Power off the printer and wait for a few seconds then power it back on.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Observe if the error remains.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Still Need Help?
Have the following available when calling Lexmark Technical Support;
- Printer model(s)
- Printer serial number
LEGACY ID: SO8836