Defect Symptom Error Codes: 24x.22, 24x.24, 24x.41, and 24x.42
Customer Repair Action & Troubleshooting
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Update the printer's firmware to EC5 or the latest release. The latest code should include the fix for false 200.03 paper jam.NOTE:Downloading the latest Lexmark printer firmware to learn how to download and install the latest firmware for your printer.
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Verify paper level in tray is below max fill line.
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Make sure the side and rear guides in tray are set to correct media size; then load paper without snuggling guides against the paper.
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Make sure the paper isn't wavy, curled, or damaged. If so, flip or replace media.
Repair Sequence 1 (Copy into Siebel)
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Verify ACM Pick Tires are clean and installed correctly. Replace if dirty, worn, or damaged.
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Replace Tray Insert.
Parts repair 1 For MS/X310/410: 40X8443 – Pick Roller Assembly 40X8303 – 250-sheet Paper Tray 41X0918 – Pick Tire
For MS/X51x: 40X8443 – Pick Roller Assembly 40X8305 – 250-sheet Paper Tray 41X0958 – Pick Tire
For MX/X61x: 40X8443 – Pick Roller Assembly 40X8086 – 550-sheet Paper Tray 41X0958 – Pick Tire
Repair sequence 2 (Copy into Siebel)![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Replace ACM Assembly.
Parts repair 2For MS/X310/410: 41X0919 – ACM Assembly
For MS/X51x: 41X0959 – ACM Assembly
For MX/X61x: 41X0959 – ACM Assembly
LEGACY ID: SO7315