ENUS6937Affected products
Click Properties in the title section above.
Issue description
The media sheets are deeply inserted into the automatic document feeder (ADF) tray.
NOTE: There are no paper jams, multi-feeds, or scan/copy quality issues encountered in this particular issue.
Possible cause
This happens when the ADF pick mechanism (A) is not engaging properly to the ADF paper stops (B).
Solution
To fix the issue, open and close the ADF top cover.
Still need help?
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NOTE: When calling for support, you will need the following:- Affected printer model/s
- Printer serial number
Please be near the product/s described in this article to expedite the support process and reduce callbacks.
LEGACY ID: SO8750