![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Open the printer's front door and check for any media that might still be stuck inside the printer. Clear any media that is blocking the paper path and perform a test print.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
If the issue persists, press the Settings button on the printer.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Under Settings options, use the arrow keys and navigate to:
- Paper > OK
- Tray Configuration > OK
- Paper Size / Type > OK
- Tray 1 > OK
- Tray 1 Size > OK
Note: Check if the paper size matches the size set on the tray guides.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Should the paper size match the tray guides settings, loosen the guides and make sure that they are not too tight.