Affected Products:
Single-Function: B2236dw
Multifunction: MB2236adw, MB2236adwe, MB2236i
Issue Description:
Customer receives an error while device is printing – 31.40E. Customer also notices part of their printed page disappears.
Solution:
If print or copy job has some missing print on any of the pages, try the following:
Turn off the printer and unplug the ethernet and USB cables.
Wait 10 seconds before re-connecting the cables, and power back on the printer. IMPORTANT: Also avoid shocking the printer with static electricity, especially in the winter time, cold, or low humidity conditions.
Still Need Help?
Have the following available when calling Lexmark Technical Support;
- Printer model(s)
- Printer serial number - How to find the printer's serial number?
- Toner/imaging unit/waste toner bottle part number and serial number (for supply-related issues)
LEGACY ID: SO9024