Issue description
Cover page is not being sent when selecting cover page.
Other observations when this issues occurs:
- PS UPD is used
- This is commonly seen on 64-bit Microsoft® Windows 10®
- This is commonly encountered when using 32-bit Microsoft Word®
Solution
To resolve this issue, update to the latest print driver version found on the Driver & downloads support site.
This driver creates the cover page from the driver code rather than depending on Microsoft's StartPage(hDC) api.
Explanation
Several factors lead up to this outcome:
- When cover page is enabled, the driver draws the cover page
- This adds an additional page to the print data.
- When drawing this additional page, it is dependent on the Microsoft core driver
- This requires the UPD to make GDI calls to create the additional page.
- Microsoft core driver generates postscript data based on these gdi calls
- However, when a driver makes a gdi start page call on Microsoft provided hDC (printer device context).
- An invalid handle error is returned when printing from 32 bit Word in 64 bit OS.
LEGACY ID: SO8543