![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Pull out the paper tray.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Check the leading edge of the paper to be fed to the printer.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Verify the direction of the paper curl from the paper stack's rear edge corners. (A) - Leading edge curl direction must be facing up(B) - Leading edge curl direction is facing down.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
If the curl direction is facing down (B), remove the paper stack from the tray and flip it over before loading them back.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
If the issue persists, load a fresh ream of paper into the tray.
Note: Keep future media freshly stored in a controlled environment if possible.
If the issue persists, search for more information related to this issue or contact support for further assistance.