![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Go to Lexmark.com.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
On the upper right corner, select 'Customer Support' and then 'Device Support'.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Enter your printer model in the search bar and select 'Go'
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
On the printer's support page, scroll down and look for "Get in touch with Lexmark" on the left corner, and select 'email' the Lexmark team.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Type in all the required information. Under "Description Field", please start by typing in keyword 'Amazon Review Escalation' and adding the following information.
- Reference ticket number/SR 1-xxxxxxxxxxxxx (if available):
- Re-enter printer 13-digit Serial Number (if available):
- Brief description of the unresolved issue:
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Select 'Submit'.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
You will get a notification with a new SR# and a Lexmark representative will get in contact with you.