Issue Description:
An issue impacting ALL users of a Lexmark Cloud Services (LCS) customer. Business operations are halted and no workaround is identified.
This is classified as a Severity 1 issue. For example, ALL users are experiencing any of these issues:
Inaccessible LCS Portal / Web Interfaces (Issues where any LCS Portal does not load).
Authentication Error (No users can log into the portal/interface with their username and password).
Unable to submit any print job.
Submitted print job is not showing up on printer panel (not available to be selected).
Selected print jobs from printer panel are not released and printed out
Background:
The root cause of an issue impacting all LCS users at a customer site can be grouped into two main categories
There is a LCS defect or outage at the cloud level (outside customer’s environment). The status of a Lexmark detected cloud issue can be monitored at
https://status.one.lexmark.com/
There is a change, defect, or configuration error within the customer’s environment or installed CPM components(etc. PET, LPMC, fleet or printer agents) that negatively impacted the use of Lexmark Cloud Services.
Still Need Help?
Have the following available when calling Lexmark Technical Support;
Printer model(s)
Printer serial number
Software / Solution
Please be near the product/s described in this article to expedite the support process and reduce callbacks.
LEGACY ID: SO9049