Issue Description:
- The issue occurs when an end user is using a proxy to access the internet.
- When a user attempts to release a print job, the device acts like it’s going to print but nothing is being printed.
- The device displays Printing, but nothing is being printed from the printer.
Solution:
To resolve this issue, Download and install the latest LPMC client from the LCS CPM cloud portal page.
The latest LPMC client includes improved support for Hybrid setup with a network proxy.
Note:
Contact TSC Solutions for instructions on how to access the LCS CPM cloud portal page.
Additional Information:
If the issue remains after applying the solution, capture the following logs right after reproducing the issue and contact TSC Solutions.
LPMC folder located in C:\ProgramData\. Zip the folder.
Debug eSF log
Not really necessary, but a video of the actual behavior of the issue would also be helpful
Still Need Help?
Have the following available when calling Lexmark Technical Support;
Printer model(s)
Printer serial number
Software / Solution
LEGACY ID: SO9030