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Lexmark Cloud Services

Fleet Admin user role is unable to download logs or deploy files

Issue Description:

When a user with Fleet Admin Role attempts to perform the following actions:

  • Downloading logs

  • Deploying files

They encounter an error which prevents the intended operation.

Solution:

  • To avoid any issues with downloading logs or deploying files, a user with the Fleet Admin Role must also have the File Service Admin Role to perform tasks that deal with files.

  • Add the File Service Admin Role to any Fleet Administrators in order to avoid any issues.

Still Need Help?

Have the following available when calling Lexmark Technical Support;

  • Printer model(s)

  • Printer serial number

LEGACY ID: SO8726

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