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Lexmark Cloud Services

Fleet Agent is unable to discover printers using an SNMP v3 profile

Solution

The Fleet Agent supports the use of a Context Name with SNMP v3 for compatibility with 3rd-party printers.

However, Lexmark printers with Firmware versions older than xxx.074.xxxx does not support a Context Name.

To discover printers when using an SNMP v3 profile do either of the following:

  • Update the Lexmark printer’s firmware to xxx.074.xxxx or greater.
  • Remove the Context Name setting from the Fleet Agent’s SNMP profile.
    • Separate Fleet Agent SNMP profiles can be created with and without specifying a Context Name

LEGACY ID: SO8957

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