Setting the Default Agent used by the Printer Enrollment Tool

The Printer Enrollment Tool (PET) enrolls printers using the Cloud Fleet Management (CFM) Native Agent on printers with firmware xxxx.075.272 or later. The CFM administrator may wish to have the PET use the Printer Agent on these printers instead.

To force enrollment under the Printer Agent, follow these steps:

1. Navigate to the folder:

   

   1. For Windows users: C:\Users\[username]\AppData\Local\printer-enrollment-tool\User Data\Default

   

   2. For macOS users:

      /Users/[username]/Library/Application Support/printer-enrollment-tool/Default

Note:

Substitute [username] with the username of the logged-in user.

2. Open the file Settings.json in a text editor.



3. Search for the string: "treatNativeAsEA".



4. Change the value assigned to "treatNativeAsEA" to true.

   

   1. "treatNativeAsEA":true,

Note:

Be careful not to edit or change any other settings in this file.

5. Save the file.

The PET will now enroll using the Printer Agent even if the printer is capable of being enrolled using the Native Agent.

6. If the issue persists, contact the Technical Solutions Center.

Have the following available when calling Lexmark Technical Support;

• Printer model(s)

• Printer serial number

LEGACY ID: SO9064