Repeating defects every 1.11 inches (28.3mm) check

1

Power off the printer/MFP and reseat all four toner cartridges and photoconductors.

2

Power on the printer/MFP again and print a test page. Did the print defect return?

Yes: Continue to Step 3.

No: The issue is resolved. (The problem was an improperly seated supply.)

3

Click here and print off the pages that load from the PDF file. The last five pages are solid-color pages (with the fifth page being a blank). Does the print defect appear on all five of these pages?

Yes: Continue to Step 4..

No: Continue to Step 5

4

All four of the photoconductors will need to be replaced. If they have more than 10% left on the supply settings page, you will need to continue to Contacting Lexmark in order to get a replacement set of photoconductors sent out to you. However, if they are at the end of their service life, you will need to order a replacement set for yourself.

Photoconductor, Multi-Pack - C734X24G

5

Determine which photoconductors will need to be replaced based on the number of pages, and therefore colors, that the test in Step 2 indicates are affected. If they have more than 10% left on the supply settings page, you will need to continue to Contacting Lexmark in order to get a replacement set of photoconductors sent out to you. However, if they are at the end of their life, you will need to order one or more replacement photoconductors for yourself.

Photoconductor - C734X20G