Issue descriptionYour printer produces white stripes that appear in a side-to-side in direction; this defect often repeats along the page.
Recommended troubleshooting![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Print the "Print Defects Guide" to determine which roller in the printer needs to be replaced. To do this, navigate through: Menu > Help > Print Defects Guide.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Clear the paper path of any media, staples, or obstructions.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Try printing on recommended media that is dry and fresh out of a ream.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Check the toner level. Replace the print cartridge if the toner is low.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Check the transfer roll assembly for contamination and wear. Replace the transfer roll if needed.
Contacting LexmarkPlease contact Lexmark Technical Support if you need additional assistance.
NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these.
Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.
LEGACY ID: SO6670