Scan-to-PC Files Not Appearing in Destination Directory within Windows Vista; IE 7 'Protected Mode' Prevents Writing to Destination Folders

When performing a Scan-to-PC from IE 7 within Window Vista, the scanned image file cannot be found in the configured/determined destination directory. The MFP(D) and Java-based listener show no signs of failure.

Protected Mode in Internet Explorer 7 and Windows Vista protects users from malicious web attacks using a low, medium, and high integrity hier archy. When in protected mode, IE 7 (a low integrity process) cannot write to high integrity mandated locations; however, IE 7 can write to folders, files, and registry keys that have been assigned a low integrity mandatory label - the new low integrity Temporary Internet files folder, History folder, Cookies folder, Favorites folder, and Windows temp(orary) folders. For a comprehensive explanation of "Protected Mode", click here. Illustration found under Tools > Internet Options > Security tab.

There are three solutions to this issue:

• - Under Tools > Internet Options > Security, turn OFF 'Protected Mode' for each of the affected zones. IE 7 will then function similarly to previous versions of Internet Explorer.
• - Under Tools > Internet Options > Security > Trusted sites > Sites button, add your your printer's URL (http://mfp_ip_address, where mfp_ip_address is the IP address of the printer) to the list of Trusted sites and click Add. NOTE: MFD host name name entry is optional.
• - Write to one of the above-mentioned folders that is considered to have a low mandatory integrity level, i.e. temporary Internet files folder, History folder, Cookies folder, Favorites folder and Windows temporary folders.

Please contact Lexmark Technical Support for additional assistance. NOTE: When calling for support, you will need to know your printer model/machine type and serial number. Please call from near the computer and printer in case the technician asks you to perform a task involving of these devices.

LEGACY ID: SO4126

Notes:

• IBM M32 MFP-----------------------------------------------------------------------------IBM M40 MFP-----------------------------------------------------------------------------Infoprint 1145 MFP-----------------------------------------------------------------------------Infoprint 1540 MFP-----------------------------------------------------------------------------Infoprint 1560 MFP-----------------------------------------------------------------------------Infoprint 1570 MFP-----------------------------------------------------------------------------Infoprint 1572 MFP-----------------------------------------------------------------------------Infoprint 1580 MFP-----------------------------------------------------------------------------Infoprint 1650 MFP-----------------------------------------------------------------------------Infoprint 1664 MFP-----------------------------------------------------------------------------Infoprint 1764 MFP-----------------------------------------------------------------------------Infoprint 1759 MFP-----------------------------------------------------------------------------Infoprint 1769 MFP