ENUS33067 Overview
An 843.01 error is generally caused by the Bottom ADF Cable on the scanner being loose or unplugged.
Troubleshooting
| Step | Action | Image |
| 1 | Power off the MFP. | No Image |
| 2 | Check the bottom cable connections on the rear of the ADF unit (see red1in right-hand image). Unplug and replug the cable in order to ensure that the connector is seated fully before proceeding to tighten the two screws completely. NOTE: A flat-head screwdriver or a coin are ideal implements for tightening the screws completely. | click here to enlarge |
| 3 | Power on the MFP again. Did the error return? Yes: Continue to Contacting Lexmark. No: The error is resolved. | No Image |
Contacting Lexmark
If you need additional assistance, please contact Lexmark Technical Support. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). Please call from near a computer and printer in case the technician on the phone asks you to perform a task involving one or all of these devices.
LEGACY ID: SO4820