Lexmark MS421
Before proceeding with these requirements, make sure that the Enterprise solution primary escalation requirements is already gathered.
LSP version
Info is used for simulation and analysis.
End‑user provided
Database version
For example; Microsoft SQL 2005, Microsoft SQL 2008 R2, or other.
SharePoint version
Include service pack or patch levels.
SP/LSP logs
SP/LSP logs are found in C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\12\LOGS
Refer to KB article HO3883 for more information on how enable debug mode.
Lexmark TPA (Transport Protocol Adapter) Log
Navigate to the following folders:
DEBUG level logging can be configured within the TransportProtocolAdapter_log4net.config file
Find the following lines of XML:
Internet Information Service (IIS) logs that may be useful
Navigate to both C:\inetpub\logs and C:\Windows\System32\LogFiles\HTTPERR
How many main and child servers?
Enduser provided
Is LDAP being used?
LEGACY ID: FA874
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