Driver Type and Version used Info is used for simulation and analysis. | ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Go to Start > Control Panel > Printers / Devices and Printers. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Right-click the Printer Object being used, and then click Properties. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Go to About Tab, and then take a screenshot.
Or, from the Printing Preferences > Help > About Tab and take a screenshot. |
Customer's printing environment, Info is used for simulation and analysis. - Operating System involved
- Server and Client Information (Complete with Name, Service Pack & System Type)
Example: Windows Server 2008 Enterprise R2 SP2 x64 with Windows 7 Professional SP1 x86 clients | ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Click on Start > Run. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Type “msinfo32”, and then click OK. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Click on File > Save.NFO
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