Issue description
Black background on all black-only pages and no presence of color anywhere on the page.
Other contact failure illustrations
Solution
Make sure the printer is powered OFF and unplugged before proceeding.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Open door B. Click the link below to see image on how to open door B.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Remove the WasteToner Bottle.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Remove the imaging kit.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Press on the sixth pogo-pin contact to verify that it springs back out after depressing it.
- If NO, contact Lexmark support for further diagnosis.
- If YES, proceed to the next step
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Re - install the imaging kit, and insert the waste toner bottle then close Door A and Door B.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Test again. Run a few print jobs to see any improvement in performance.
Service action
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Re‑seat the imaging unit one last time and make sure it is locked into position; the blue levers should be fully pushed down and locked into position.
Note: This is referenced as Transfer Module in MobileTech.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Replace the COLOR imaging kit since this includes the IU basket.
Note: No on-site service is required for this component.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Should there be additional concerns or questions, contact the next level of support for further diagnosis.
Explanation
This is likely a contact issue between the imaging basket and the High Volt Power Supply (HVPS).
LEGACY ID: SO8696