Blank or white pages
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
to navigate through the settings.
Action | Yes | No |
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Step 1 ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Print the document.
Is the printer printing blank or white pages? | Go to step 2. | The problem is solved. |
Step 2 ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Remove any packing material that is left on the imaging unit. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Remove the toner cartridge, and then remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the imaging unit. Doing so may affect the quality of future print jobs. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Check the imaging unit for signs of damage, and replace if necessary. Note: Make sure that the photoconductor drum contact is not bent or out of place. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Firmly shake the imaging unit to redistribute the toner. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Insert the imaging unit, and then insert the toner cartridge.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Print the document.
Is the printer printing blank or white pages? | Go to step 3. | The problem is solved. |
Step 3 Check the status of the toner cartridge, and replace if necessary. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) From the control panel, navigate to: Status/Supplies > Supplies ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Print the document.
Is the printer printing blank or white pages? | Contact customer support. | The problem is solved. |