Step 1 - Using the Print Quality Test Pages, check if the distance between the repeating defects is equal to any of the following:
- 96
mm (3.78
in.)
- 49
mm (1.93
in.)
- 47.5
mm (1.87
in.)
- 30.2
mm (1.18
in.)
Does the distance between the repeating defects match any of the measurements? | Go to step 2. | Take note of the distance, and then contact customer support. |