Step 1 ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Print the document.
Does toner easily rub off? | Go to step 2. | The problem is solved. |
Step 2 ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: - Make sure that the setting matches the paper loaded.
- You can also change the setting on the printer control panel.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Print the document.
Does toner easily rub off? | Go to step 3. | The problem is solved. |
Step 3 ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Remove, and then insert the fuser. ![](https://publications.lexmark.com/media/ids_assets/images/transparent.png) Print the document.
Does toner easily rub off? | Contact customer support. | The problem is solved. |