Step 1 Check if your software program is using a correct fill pattern. Resend the print job.
Do vertical voids appear on prints? | Go to step 2. | The problem is solved. |
Step 2 From the Paper Menu on the printer control panel, check the paper type and paper weight. Resend the print job.
Do vertical voids appear on prints? | Go to step 3. | The problem is solved. |
Step 3 Check if you are using a recommended type of paper. Load paper source with a recommended type of paper. Resend the print job.
Do vertical voids appear on prints? | Go to step 4. | The problem is solved. |
Step 4 Remove, and then reinstall the imaging kit. Warning—Potential Damage: Do not expose the imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the underside of the imaging kit. This could damage the imaging kit. Resend the print job.
Do vertical voids appear on prints? | Go to step 5. | The problem is solved. |
Step 5 Replace the imaging kit, and then resend the print job. Do vertical voids appear on prints? | Contact customer support. | The problem is solved. |