Step 1 Check if the printer is in Fax mode. - From the printer control panel, press Fax to put the printer in fax mode, and then resend the fax job.
Can you send faxes? | The problem is solved. | Go to step 2. |
Step 2 Load the original document faceup, short edge first into the ADF tray or facedown on the scanner glass in the upper left corner. Notes: - Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass.
- The ADF indicator light comes on when the paper is loaded properly.
Resend the fax job.
Can you send faxes? | The problem is solved. | Go to step 3. |
Step 3 Check if the shortcut number is configured for the number that you want to dial. Note: As an alternative, you can dial the telephone number manually. Resend the fax job.
Can you send faxes? | The problem is solved. | Contact customer support. |