![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Turn off the printer and turn it on again after a minute. Make sure that the printer is on the Ready state, otherwise capture the error message and restart the printer once more.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Disconnect the Ethernet cable from the printer. Make sure the MarkNet™ wireless network card is installed in the printer.
- Depending on the type of printer, make sure that the wireless card is compatible and properly inserted at the back, side, or front of the device.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Set the printer network settings properly.
- Make sure that the Active NIC or Adapter is either set to Auto, Network1, or Wireless. Press Menu or Settings >Network/Ports > Network Overview > select Active NIC or Active Adapter > select Auto, Network1, or Wireless.
- Turn on the DHCP, BootP, RARP, andAutoIP. Press Menu or Settings, press Network/Ports, select Wireless or TCP/IP.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Connect the printer to the network where the computer is also connected.
- Make sure that your access point (wireless router) is turned on and is working properly.
- Connect the printer to the network using Wireless Setup Wizard, then go to Menu > Network/Ports > Network 1 >Network 1 Setup > Wireless > Wireless Connection Setup. Select Wi-Fi network, and then type the network password.
- Connect the printer using the Setup on Printer Panel, go to Settings > Network/Ports > Wireless > Setup On Printer Panel. Select Wi-Fi network, and then type the network password.
- Connect the printer using Lexmark Mobile Assistant.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Print the Network Setup Page to review network connection settings.
- Press Menu or Settings > Reports > Network Setup Page.
- If the printer does not print, capture the error message and search for the error message in the Lexmark Support Site.
- Make sure that the Status is Connected.
- Under TCP/IP section, Capture the IP address, Netmask, Gateway, Address Source.
- Ensure that Enable DHCP, Enable BootP, Enable RARP, and Enable AutoIP are set to On if the printer gets its IP address from these servers.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Check the printer and computer communication.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Clear print jobs stuck on the queue and print a test page.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Check the print driver Ports settings.
- For Windows OS user only:
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
On your Windows computer, go to Control Panel and click Devices and Printers.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Right click the printer, then click Printer Properties. Select the Ports tab.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Select the port that has a check mark and click Configure Port.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Make sure that Printer or IP Address is the correct printer IP address. Otherwise, change it to match and apply the settings.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Make sure that print object is online from the computer.
- For Windows OS user only:
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Go to Control Panel and click Devices and Printers.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Right click the printer, click See what’s printing then click Printer.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Disable Pause Printing and Use Printer Offline.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Remove and add the printer to the computer.
- For Windows OS user:
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Go to Control Panel and click Devices and Printers.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Right click the printer, click Remove device.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Select any printer object and click Print server properties.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Click the Drivers tab, select the driver in the list, then click Remove and click OK to complete.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Re-add the printer by clicking the Add a printer to set up the printer. See this article for more information.
- For Mac OS user:
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Click the Apple menu, and the click System Preferences.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Right click anywhere inside the Printers window, click Reset printing system, then click Reset. Enter the Administrator name and password, click OK to complete.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Re-add the printer by clicking the plus sign to set up the printer. See this article for more information.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Print a test page and check if any error still appears.