Affected products
Click Properties in the title section above.
Issue description
After clearing a paper jam issue, it is observed that there are repeating marks or spots in a 75.4 mm frequency found on the printout.
Possible cause
This print quality issue can occur when the surface of the photoconductor drum is scratched by the inner part of the front cover (A)while removing the Imaging Unit. This could happen if the imaging unit is not fully lifted or raised when removed from the printer after clearing a paper jam or replacing supplies.
Recommendation
To avoid seeing this print quality issue, make sure to carefully raise or lift the Imaging Unit when removing it from the printer.
Still need help?
If you need additional assistance, please close this browser tab or go to the Lexmark support site, type your printer model and locate
Get in Touch with Lexmark! for contact information.
NOTE: When calling for support, you will need the following:- Affected printer model/s
- Printer serial number
Please be near the product/s described in this article to expedite the support process and reduce callbacks.
LEGACY ID: SO8686