ENUS6937Affected products
Click Properties in the title section above.
What you will see
Light spots appearing on the printout. See samples below:
Solution
Perform these steps to fix the issue:
Step | Action | Yes | No |
1 | Increase the Toner Darkness to Dark by following these steps: Press button and navigate to Print > Quality> Toner Darkness > Dark. Note: Press the and arrow buttons for the menu selection and press the button in selecting an option.Did this improve the print quality? | Issue resolved. | See Step 2. |
2 | Change the Media Texture to Rough media type. Follow these steps: Press button and navigate to Paper > Media Configuration > Media Types > (select the paper loaded in the tray) Plain Paper > Plain Texture > Rough. Note:
- Press the and arrow buttons for the menu selection and press the button in selecting an option.
- Rough paper textures and heavy paper weights may print more slowly.
Did this improve the print quality? | Issue resolved. | Replace the Toner Cartridge (Part number: B220XA0) |
Still need help?
If you need additional assistance, please close this browser tab or go to the Lexmark support site, type your printer model and locate
Get in Touch with Lexmark! for contact information.
NOTE: When calling for support, you will need the following:- Affected printer model/s
- Printer serial number
- Toner/imaging unit/waste toner bottle part number and serial number
Please be near the product/s described in this article to expedite the support process and reduce callbacks.
LEGACY ID: SO8768