Solution
This issue was induced by the incorrect installation of the device, most commonly due to the non-removal of packaging material, specifically the Packaging Screw on the Stapler Option.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Check the Lexmark device for any packaging material that was missed.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Make sure to remove the Packaging screw on the stapler option and follow the proper procedure when installing the stapler finisher.