![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Remove all four toner cartridges from the Lexmark printer.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Stand all four toner cartridges on an even or flat surface. Black portion should rest on flat surface.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Inspect all toner cartridges and make sure that they are all equivalent in height.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
If one or more of the toner cartridge is ~0.24 inches (~6 mm) shorter than the rest, mark it as short (marking on white portion is accepted).
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Isolate the cartridge and do not install in the printer.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Replace the affected toner cartridge.
Note: Refer to the third step to verify if the replacement toner cartridge is in the correct height.