What you will see
Both scan-to-file and copy jobs reveal a blurry color shift, but only when feeding paper through the automatic document feeder (ADF).
NOTE: The MX61x and XM3150 will only see this defect on a color scan since this device cannot perform color copies.
Affected products
Click
Properties
in the title section above.Additional identifiers:
- The issue can be intermittent (not seen on every page) or constant (seen on every page).
- The issue does not occur when scanning from the flatbed platen glass.
- In this instance, static charge on the media or the end-user has no affect on the outcome.
Suggested remedy
Contact Lexmark Technical support and reference this article ID #SO8321 for additional troubleshooting assistance.
LEGACY ID: SO8321
Model | FRU# | Description |
CX31x | 40X7831 | Simplex ADF assembly |
CX41x, CX51x, XC2130, and XC2132 | 40X7830 | Duplex ADF assembly |
MX61x, XM3150 | 40X9093 | Duplex ADF assembly |