![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Power off the printer and unplug the power cord.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Remove the paper tray (Tray 1) and also remove Tray 2 if applicable. Set them on table.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Grasp the ACM and pull it down as far as it goes for a few seconds to relieve any tension in the cable.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Release the pick roller assembly arm, return Tray 1 (Tray 2), and then power up the printer.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Verify the fix by placing a single sheet of paper in the tray and perform a print job.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Should issue persist even after cleaning the tires, please contact Lexmark Technical Support.