Defect Symptom Error Codes: 24X.44 or 24X.45
Customer Repair Action & Troubleshooting Make sure the media being used is not heavier than what is supported.
If multiple sheets that are jammed together are coming out of the tray, remove the media and fan it to remove edge welds (prevents sheets from sticking together).
Verify paper level in tray is below max fill line.
Make sure the side and rear guides in tray are set to correct media size then load paper without snuggling guides against the paper.
Make sure the paper isn't wavy, curled or damaged. If so, flip or replace media.
Repair Sequence 1 (Copy into Siebel)Verify the two black separator rollers are not damaged or improperly installed. If so, replace Separator roll assembly.
Parts repair 140X8444 – Separator roll assembly
Repair sequence 2 (Copy into Siebel)Replace Tray.
Parts repair 2 40X8287 – 250-sheet tray 40X8286 – 550-sheet tray
LEGACY ID: SO7317