What you will see
LDD 3.3.9 is crashing when trying to configure welcome screen on the X656de MFP.
Solution
Remove the serverlog.xml and gatewaylog.xml file on the server as they appear to be disabling instrumentation on the server.
Still Need Help?
For available technical support resources, please contact your solutions provider or Lexmark if you need additional assistance. NOTE: When calling for support, you will be asked for your printer model type and serial number (SN).
Please call from near the computer and printer in case the technician on the phone asks you to perform a task involving one of these devices.
LEGACY ID: SO5416