Affected Products:![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Multifunction: X86x
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Issue Description:
Paper jam error occures when using the scanner's auto-document feeder. This article also applies to the ADF Jam error codes: 290.xx, 291.xx, 294.xx, and 295.xx.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Solution:
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Check the original document's condition. Ensure that the original document is free of paper clips and staples as well as damage such as creases, tears, holes, or excessive wear.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Check the media path for contaminants. Ensure that the path is free of excess media, dust, and foreign objects such as paper clips and staples.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Still Need Help?
Have the following available when calling Lexmark Technical Support;
Printer model(s)
Printer serial number
LEGACY ID: SO8985