What you will see
A combination of the following symptoms may be observed when attempting to print:
- 237.00Paper Jam
- 241.09 Paper Jam
- 242.04 Paper Jam
- 242.09Paper Jam
- The error accompanies a rattling or grinding noise every time you attempt to print from an optional paper tray; e.g., Tray 2 or Tray 3.
- The error occurs when trying to print
(two-sided)
duplex. - However, printing single-sided pages from Tray 1 presents no problem.
- Is is also possible that duplex print jobs originating from Tray 1 will work fine, but the error returns once an optional paper tray source is selected.
Affected Products
Printer Model | Tray/Error |
T64x* | - 237.00 – Duplex
- 241.09 – Tray 2
- 242.04 – Tray 3
|
T650 | - 237.00 – Duplex
- 241.09 – Tray 2
- 242.04 – Tray 3
|
T652/654 | - 242.09 – Tray 2
- 242.04 – Tray 3
|
*An x denotes and number within a given series; e.g., T642.
Suggested Actions
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Clear the error by removing paper from the various paper jam access doors and the duplex tray.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Check and clear any additional paper paths for excess paper or obstructions, and attempt to print again.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
If error persists, clear again, and try to print one last time from Tray 1.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
If Tray 1-sourced print jobs print without difficulty, contact Lexmark for further diagnosis.
Still Need Help?
Please contact Lexmark for additional assistance regarding this issue. NOTE: When calling for support, you will be asked for your printer and serial number (SN).
Please call from near the printer to allow further diagnosis by a support agent.
LEGACY ID: SO5038