What you will see
E-mail/FTP Setup allows for the following incompatible configuration combination:
- Secure PDF format, with
- PDF versions 1.2, or
- PDF version 1.3. NOTE:Scan-to-PC may be affected if using older versions of Adobe Reader.
Explanation
This is not a Lexmark limitation. It is due to PDF versions 1.2 and 1.3 not being able to fully support Secure PDF. Secure PDF Support NOTE: While PDF 1.7 (Acrobat 8/9) is not represented in this chart, any secure PDF created with PDF 1.4, 1.5, 1.6 can be read by these latest Adobe Acrobat releases.
PDF version | Acrobat version | Security | MFP supported |
1.2 | Acrobat 3 | No security | No |
1.3 | Acrobat 4 | 40 - bit RC4 | No |
1.4 | Acrobat 5 | 128 - bit RC4 | Yes |
1.5 | Acrobat 6 | 128 - bit RC4 | Yes |
1.6 | Acrobat 7 | 128 - bit RC4 | Yes |
Suggested Actions
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Select PDFversion 1.4 or higher in E-mail or FTP Setup.
![](https://publications.lexmark.com/media/ids_assets/images/transparent.png)
Do not use the Secure PDF file format if you must use PDF version 1.2 or PDF version 1.3.
If you need additional assistance, please contactLexmark Technical Support.NOTE: When calling for support, you will be asked for your MFP machine/model type and serial number (SN).Please call from near a computer and printer in case the technician on the phone asks you to perform a task involving one or all of these devices.
LEGACY ID:SO4784
- Infoprint 1850 MFP
- Infoprint 1860 MFP
- Infoprint 1870 MFP
- Infoprint 1880 MFP