What you will see
The scan button is grayed out when scanning either via USB or Network using Image Capture Application ( ICA). This behavior has been seen on the Lexmark X466dwe printers.
Recommended solution
To resolve this concern, update the printer’s ICA package specific to X466dwe devices.
NOTE: It is important to uninstall the existing driver prior to reinstall. Please contact Lexmark Technical Support and reference this article ID for assistance.
Get In Touch with Lexmark! for contact information. NOTE: When calling for support, you will need your printer model/machine type and serial number ( SN).
Please be near the products described in this article to expedite the support process and reduce call-back situations.
LEGACY ID: SO7641